Government of India
Ministry of Commerce & Industry
Department of Commerce
Directorate General of Foreign Trade
Udyog Bhavan, New Delhi.
Trade Notice No. 10/2014 Dated 04.06.2014
All RAs of DGFT
Members of Trade
Export Promotion Councils
Subject: Online complaint resolution system relating to EDI issues
An online complaint resolution system relating to EDI issues has been established where users can file online complaint. User can go to ‘icon’ “EDI complaint resolution” and feed following data in the system to get the issues addressed. A key number for each complaint will be generated which can be followed up by the users and DGFT officials for early resolution of issues. If the issue is not resolved in 5 working days email may be sent to Shri Anil Kumar Sinha, DDG(NIC) – firstname.lastname@example.org.
2. All stakeholders are requested / encourage to use the facility of online complaint resolution system relating to EDI issues with effect from 04.06.2014
Joint Director General of Foreign Trade
(Issued from File No. 01/02/15/AM-15/EDI)