GOVERNMENT OF
MINISTRY OF COMMERCE
AND INDUSTRY
DIRECTORATE GENERAL
OF FOREIGN TRADE
As
on 1.10. 2009
CITIZEN’S CHARTER
Directorate General of Foreign Trade (DGFT) – Visit web
site: http://dgft.gov.in
ORGANISATIONAL
SET-UP:
Directorate General of Foreign Trade is an attached office of
the Department of Commerce, Ministry of Commerce and Industry. It is
headquartered in Udyog Bhavan,
Our vision :
To set a policy objective of
achieving an annual export growth of
15% with an annual export target of
US$ 200 billion by March 2011. In
the remaining three years of this Foreign Trade
Policy i.e. up to 2014,
the
country should be able to come back on the high export growth path
of around
25% per annum. 2014, we expect to double
goods and
services. The long term policy objective for the Government is
to double
OUR
We function to realize the above vision through enactment
and implementation of Export Promotion measures and Trade Facilitation measures
in the Foreign Trade Policy.
OUR
VALUES:
§
Accountability and e-governance
§
Transparency
in operations and Access to information
§
Improving the performance and integrity of public services
OUR
CLIENTS:
Our clients are Exporting and Importing Community and
through them producers and consumers of goods and services.
OUR
COMMITMENT:
We
are committed to facilitate international trade in goods & services and
thereby stimulate sustained national economic growth, through the coordinated
efforts of the
.
SERVICES
PROVIDED:
Our mandate is to formulate and implement Foreign Trade
Policy of the Government of India for delivery of efficient and quality services
to our clients.
EXPORT FACILITATION:
·
·
DGFT
has been functioning as a facilitator of exports and imports. Our focus is on
good governance, on clean, transparent and accountable delivery systems.
·
·
Zonal/Regional
offices of DGFT are also functioning as Export Facilitation Centers and as
nodal agencies to attend to the problems of trade and industry and to
coordinate with different departments.
STANDARDS AND QUALITY OF SERVICES TO
OUR CLIENTS:
DGFT,
GRIEVANCE REDRESSAL:
Under Foreign Trade Policy
(2004-09), DGFT as a facilitator of exports and imports has set-up Standing
Grievance Committees that are chaired by (i) the
Director General of Foreign Trade at the Headquarters (ii) Head(s) of the
concerned Regional Authority(s) in the respective Regional Offices. Every
exporter/importer has a right to seek and have an opportunity to make a
representation to and be personally heard, if he so desires, by the Grievance
Committee. After exhausting the remedies
available with the Standing Grievance
Committees, the aggrieved Exporter/Importer may approach the Grievance Redressal Committee for relief.
The Grievance Redressal
Committee has been set up in order to facilitate speedy redressal
of grievances of Trade and Industry and a procedure for making reference to the
committee was notified under Public Notice. The Grievance Redressal
Committee is presently functioning under the Chairmanship of Special Secretary,
Department of Commerce.
RIGHT TO INFORMATION:
We have implemented the Right to Information Act, 2005. DGFT has also appointed Central Public
Information Officers (CPIOs) and set up mechanism of
appeal as provided in the Act.
Nodal Officer for DGFT:
In order to ensure effective implementation of the Charter,
Nodal Officer for DGFT is designated as under:
Shri Amitabh Jain,
Addl.DGFT
DGFT, Udyog
Bhawan, New Delhi-110011
Ph. No. 011 - 23063466
E-mail: adgft@nic.in