While filing applications and making payments online, it has been
observed that exporters/ importers face technical problems on account of
non-availability of relevant documents, malfunctioning of system etc. For attending
to these technical problems, DGFT has set up a Helpdesk. The trading community
can access the Help Desk by dialing the toll free number 1800 111 550 or by
e-mail at dgftedi@nic.in. The help desk
will be available between 10.00 AM to 7.00 PM from Monday to Friday and between
10.00 AM to 5.00 PM on Saturday. A complaint number may be provided by helpdesk
if issues remain unresolved. The complaint number may be quoted for all future
reference. For e-mails complaint Numbers may be conveyed on next working day if
complaint is unresolved.